Palmetto Processing Error Causes 97140 Denials

palmetto processing error
July 11, 2015
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Palmetto Processing Error 97140 Denials to be resolved automatically.

Therapy providers whose Medicare claims are processed by Palmetto may
see some strange denials of 97140 from June 18-July 5, 2015 with explanation code 50 for lack of medical necessity. These denials were due to a Palmetto processing error that will be corrected without any action necessary on the part of the provider.

The Palmetto announcement can be found at the following link under “Incorrect Denials of Manual Lymphatic Drainage Therapy.”