Patient Information

Getting Started Is Easy

We want your therapy to be as easy as possible. Here’s how to prepare for your first visit with us, and get started with therapy. We understand that medical paperwork can be complicated, but our staff is here to help you through the registration, scheduling and insurance process. We want to address of your concerns, so please feel free to ask any questions.

 

New Patient Forms

To save time at your first visit, please download and complete the following forms ahead of time, and we will get you started even faster.

• New patient packet in English
• New patient packet in Spanish

Frequently Asked Questions

What should I bring to therapy?

Please bring the following to your appointment:

• Photo identification (valid driver’s license, valid state ID, school ID card, or valid passport)
• Prescription/doctor referral
• Insurance card

When should I arrive?

Please arrive 15 minutes before your scheduled appointment time to complete all necessary paperwork and allow us to start therapy with you as soon as possible. To save time, please complete forms ahead of time so that we can you started even faster.

What should I wear?

Please wear comfortable clothing to therapy, such as athletic wear. Please do not wear jewelry on your hand or wrist.

What will my first appointment include?

Your first appointment will last approximately one hour and will include a comprehensive evaluation and a start to your treatment. Your therapist will review your medical history, tests and any recent events that may have contributed to your current condition and develop a treatment plan that meets your goals. Your therapist will thoroughly explain your personalized treatment plan to you.

What will be the duration and frequency of treatment?

Duration and frequency of treatment are unique to each individual’s injury or condition and your therapist will discuss this with you during your first visit. HTP’s certified hand therapists and other staff members are dedicated to helping our patients reach their therapy goals as soon and as inexpensively as possible.

When my doctor recommends therapy, do I have a choice in providers?

Yes, you do have a choice when selecting your therapist. We encourage you to explore all your options, and when you do, we are confident that HTP will exceed your expectations. With our convenient locations close to home, expert certified hand therapists, and our ability to schedule your first visit within 48 hours, we believe HTP is the best choice to help you recover from an injury, surgery or chronic pain. We accept virtually all major insurance carriers and will verify insurance for you. Contact us today to see how easy it is to get started.

How do I verify insurance coverage and network benefits?

We accept virtually all major insurance carriers and participate with many local provider networks. Insurance benefits are verified prior to the start of treatment and individualized payment plans are available to those without coverage. We will verify your insurance benefits when you first contact us for an appointment. If you would like us to verify your insurance benefits beforehand, please contact Betsy Colburn at 480-454-6749 or ecolburn@handtherapypartners.com

How much does therapy cost?

The cost of your therapy depends on your diagnosis, individual needs and insurance plan. We will verify and explain your insurance benefits and costs with you before beginning treatment to help ensure that your care is affordable.

 

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Billing and Medical Record Questions

Who should I contact with billing questions?

Betsy Colburn can answer all of your billing and payment questions. You can call Betsy at 480-454-6749 or email her at ecolburn@handtherapypartners.com.

What are my healthcare privacy rights?

We understand that your healthcare and other information is personal and confidential. You can review our privacy practices by using either of the following links.

• Notice of Privacy Practices-English
• Notice of Privacy Practices-Spanish

How can I request patient medical records?

You can request your medical records by contacting Betsy Colburn via phone at 480-454-6749, via email at ecolburn@handtherapypartners.com or via fax at 888-848-2027. Please provide a completed and signed authorization using either of the following forms.

• Authorization for Use-Disclosure Protected Health Information-English
• Authorization for Use-Disclosure Protected Health Information-Spanish